How often do the shuttles run?
Midway Airport: The Airport Express van leaves Midway going to all hotels in downtown Chicago every 15 minutes.
How much does it cost?
If there are two or more people traveling together, do we have to go to the same destination in order to obtain the pair fare or group fare rates?
Is a shared ride shuttle less expensive than a cab or a limo?
When does the last shuttle leave?
Midway Airport: The last shuttle leaves Midway at 10:30 p.m. for downtown Chicago.
Do I need to make a reservation?
Midway Airport: Reservations are recommended but not required to go downtown. However, reservations are needed if you require an accessible vehicle, special services or are traveling to a residential area in Chicago or the suburbs. Reservations are needed for your return trip back to the airport.
Can I purchase a ticket at the airport, and where are your ticket counters located?
Midway Airport: Yes, tickets can be purchased at our Airport Express ticket counter located at door 3 on the lower level straight across from baggage claim. We accept major credit cards or you can pay the driver cash.
What hotels do you service in Chicago?
Do you service any suburbs?
Do you offer infant car seats?
What if I need a special service or accessible vehicle?
What is the earliest I can make a reservation to the airport?
What is the latest I can make a reservation to the airport?
What are my payment options?
Can I pay the driver at the airport or hotel?
Will my information be given out?
Personally Identifiable Information
GO Airport Express does not share, disclose or sell any personally identifiable information (such as your name, address, telephone number or e-mail address) with other unaffiliated companies or organizations for non-GO Airport Express marketing purposes. In the future, should GO Airport Express decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. GO Airport Express also does not market to, or knowingly collect personal information from, children under the age of 18 on Company sites.
How do you use the information you collect?
Like many large businesses, GO Airport Express uses vendors to carry out certain functions in marketing and delivering services to you and so shares online data with those vendors to the extent necessary for them to perform their work. Of course, such partners and vendors must use that personally identifiable information only for the purpose(s) for which it was shared and protect it from any further use. GO Airport Express also shares such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks.
We also provide personally identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with GO Airport Express property or services, or with our customers’ or others’ use of them.
Is your online system secure?
How can I access information you collect?
GO Airport Express may use e-mail addresses you provide us online on GO Airport Express sites to send you e-mails related to GO Airport Express products and services or if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further e-mail communications at your e-mail address, please contact Customer Care through the toll free number.